At WebFings Private Limited, we are committed to delivering your products in a timely and efficient manner. This Shipping Policy outlines important information regarding the delivery of your orders.
1. Order Processing
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details. If you do not receive this email, please check your spam/junk folder or contact us at support@webfings.com.
- Order Processing Time: All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays.
- Customization Time: For customizable products like Google Reviews NFC cards, please allow an additional 3-5 business days for personalization.
2. Shipping Rates and Delivery Estimates
- Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Timeframes: Delivery times vary based on the destination and shipping method chosen at checkout. Estimated delivery timeframes are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days
- Please note that these are estimated delivery times and actual delivery may vary.
3. Shipping Destinations
- Domestic Shipping: We ship to all locations within India.
- International Shipping: Currently, we do not offer international shipping.
4. Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
- Tracking Updates: Please allow 24-48 hours for the tracking information to become available.
5. Delivery Issues
- Incorrect Address: Ensure that the shipping address is correct at the time of order. WebFings Private Limited is not responsible for orders shipped to incorrect addresses provided by the customer.
- Delivery Attempts: If a delivery attempt is unsuccessful and the package is returned to us, we will contact you to arrange re-shipment. Additional shipping charges may apply.
- Lost or Stolen Packages: WebFings Private Limited is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
6. Damaged or Defective Items
- Inspection: Please inspect your order upon receipt. If you receive a defective or damaged item, contact us immediately at support@webfings.com.
- Replacement: We will arrange for a replacement of the defective or damaged item. Please provide proof of damage (e.g., photographs) to assist in the resolution process.
- Return of Damaged Items: In some cases, we may request that you return the damaged item to us. We will provide return shipping instructions if this is necessary.
7. Customizable Products
- No Refunds: Due to the personalized nature of customizable products, such as Google Reviews NFC cards, we do not offer refunds on these items.
- Replacements: Customizable products can be replaced only if they are defective or damaged upon receipt. No replacements will be provided if incorrect information (e.g., wrong link, business name, or logo) is given by the customer during order placement.
8. Changes to Shipping Policy
- Policy Updates: WebFings Private Limited reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page, and you are advised to review this page regularly.
- Acceptance of Terms: By placing an order, you accept and agree to this Shipping Policy.
9. Contact Information
- If you have any questions or concerns regarding our Shipping Policy, please contact us at:
- Email: support@webfings.com
- Phone: +91 7798264847